This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

SLCA are committed to ensuring that your privacy is protected in accordance with the law and will treat all information held about you in accordance with this policy and the UK Data Protection Act 1998, further details of which are available from the Information Commissioners website at

The information we collect and how we use it:

When you register with us in order to receive information or property details, you will provide certain personal information. This information may be provided through our website, by telephone or by direct contact with our employees. This information will be stored on our computer systems and in our manual records.

In the case that you provide information for a third party, you warrant that you have obtained that persons consent to the use of such information.

We gather this information to allow us to process your registration, confirm your identity and provide you with relevant and appropriate information as requested by you. Your information is then used by us and sub-contractors to communicate with you on matters relating to your relationship with SLCA in general. Additionally any calls that you make to our office may be recorded for the purpose of business management and training.

Some of the services provided by SLCA may be supplied by third parties and therefore we will pass on to the relevant third party the information it requires in order to fulfil your needs. In order that we are able to monitor supplier performance and customer satisfaction, these third parties will pass certain information such as fulfilment and complaints data back to us. Your information will be handled in accordance with the relevant data protection legislation at all times.

From time to time we may use your information for research, survey and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub- contractors may occasionally contact you by post, email or telephone to ask you for your feedback and comments on our services.

How we protect your information:

In accordance with the provisions of the Data Protection Act 1998 we have strict security procedures in place to ensure that personal information is not damaged, destroyed or disclosed to a third party without your permission and to prevent unauthorised access to your information.

The Information that we collect is stored in a secure facility with physical access restricted to SLCA employees who need this information to carry out the requirements of their employment. We also use a number of security measures to prevent unauthorised electronic access. Where information is shared with third parties in line with this policy, similar security measures are used to protect your information.

We will retain your information for the statutory period of time required by law.

The internet is not a secure medium and as such you acknowledge and agree that SLCA shall not, to the fullest extent of the law, be liable to you for any unauthorised usage, distribution, damage or destruction of personal date. When communicating by email, you should ensure that you take all reasonable precautions to protect any sensitive data.

Sale of business:

In the event that SLCA is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business.

Updating your details:

If any of the information that you have provided to SLCA changes, i.e. if you change your e-mail address, name or bank details or if you wish to cancel your registration, please let us know by email to [email protected] or in writing to SLCA, 99a High Street, Marlborough, Wiltshire, SN8 1HD.

Protecting your online privacy:

This website uses Google Analytics to help Analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for SLCA Ltd.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

3rd party policies:

Related services and offerings linked to or from this website have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Since we do not have control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend you review their policies before you provide any personal information or complete any transaction with them.


By submitting your information you give your unconditional consent to the use of that information as set out in this Policy. If SLCA change our Privacy Policy we will post the changes on this page and may place notices on other pages of the web site so that you may be aware of the information we collect and how we use it at all times.

Continued use of our services will signify that you agree to any such changes.